Shipping and Return Policy for Hello RE

At Hello RE, we are committed to providing a seamless and reliable delivery experience for our customers. Below are the details of our shipping policy:

Shipping Charges

• Free Shipping in India: Shipping is free for parcels weighing up to 500 grams.
• Cash on Delivery (COD): For COD orders, an additional charge of ₹500 applies.
• Delivery Outside India: Currently, we only deliver within India. International shipping is not available at this time.

Delivery Timeline

• All orders are dispatched using a predefined courier service selected based on your order and location to ensure fast and reliable delivery.
• Your parcel will be delivered within 5-7 working days from the date of dispatch.
• You will receive an email/call/message notification within 24 to 48 hours after your order is shipped. This email will include the tracking number, courier details, and the expected delivery date.

Tracking Information

• The tracking number provided may take up to 24 business hours to become active on the courier company's website.
• Customers can use the tracking information to monitor the progress of their shipment.

Address and Order Modifications

• Customers are requested to provide a complete and accurate address, including flat/street number, pin code/zip code, and a valid contact number.
• Any request for changes to the address or order must be made within 24 hours of placing the order or before the order is shipped from our warehouse. Requests made after this timeframe may result in two-way courier charges, which will be borne by the customer.

Delays and Notifications

• In the event of any delays in shipping due to stock unavailability or other unforeseen circumstances, we will notify you via email.

Insurance for Shipments

• All orders are fully insured at extra cost to the customer, ensuring your peace of mind.

At Hello RE, we strive to ensure your orders are delivered safely and on time. For any further inquiries, please contact our customer support team.

General Return Policy

• Eligibility for Returns: Most products are eligible for a 7-day return policy, except specific items such as laptop bodies, screens, and other select products.
• 7-Day Free Return Window: For most products, customers can request a return within 7 days of delivery if the item is defective.

Tracking Information

• The tracking number provided may take up to 24 business hours to become active on the courier company's website.
• Customers can use the tracking information to monitor the progress of their shipment.

Return Process

• Within the First 7 Days:
  a. If the item is defective and your location is eligible for a return pickup, we will arrange for the pickup at no cost.
  b. If return pickup service is unavailable, you must courier the item back to our address, and the return charges will be reimbursed.
• After 7 Days:
  a. Customers must arrange for the return at their own expense. Only the item's actual cost will be eligible for a refund; courier charges will not be reimbursed.
  b. For warranty claims after 15 days, customers are responsible for shipping costs to send the item to our address.

Local Exchange Option

Customers residing in Bengaluru can visit our local branches for replacements. For more information, contact us at care@hellore.in.

Return Merchandise Authorization (RMA)

• All returns require an RMA (Return Merchandise Authorization) before being processed.
• To initiate a return, send an email to care@hellore.in with your order number and a brief description of the issue.

Tracking Information

• The tracking number provided may take up to 24 business hours to become active on the courier company's website.
• Customers can use the tracking information to monitor the progress of their shipment.

Inspection & Refund Process

1. Upon receiving the returned item, our Quality Control (QC) team will inspect the product to ensure it meets the return criteria.
2. For refund requests, the amount will be credited within 5-7 business days to the original payment method (or as per your bank's policies).
3. Refunds for Sale Purchases: For items purchased during special sales (e.g., Diwali), refunds will be issued as store credits to your Hello RE account.

Non-Defective Products

• If you change your mind after purchase, you may request cancellation within 2 hours of placing the order.
• For shipped orders, customers are responsible for all shipping charges, including a 10% restocking fee.

Defective Products

• Defective products must be reported and returned within the warranty period for replacement or refund.
• Warranty claims are void if the product shows signs of misuse, physical damage, or design alterations (e.g., swollen batteries).

Special Scenarios

• Empty Box Claims: Claims must be reported within 1 hour of delivery with photographic evidence.
• Damaged Items During Shipping: Notify us within 24 hours of delivery with proof of damage for resolution.
• Incorrect Items: Customers can return incorrect items for a full refund or exchange.

Important Notes

• Tracking Information: Customers must provide tracking details for all returned items.
• Unacceptable Returns: Returns that fail to meet the outlined conditions will be denied credit or replacement.
• Responsibility for Return Shipping Costs:
  • Hello RE covers shipping costs for returns due to our error.
  • For customer errors, the return shipping cost is the customer's responsibility.

For further assistance or questions about the returns and exchange process, contact our customer support team at care@hellore.in Thank you for choosing Hello RE!