Privacy Policy

In conjunction with your use of the Platform, we may manage your personal data.This privacy notice together with our Terms and Conditions outlines our data gathering and sharing methods for the Platform, as well as the purposes for which personal data is used, how we safeguard it in compliance with data protection laws, and your privacy rights. Please take the time to read everything thoroughly.

• Go to www.hellore.in, as well as any other HelloRE website(s) that mention or link to this Statement (collectively, "Website").
• Use, download, or access any of our different internet-based offerings (collectively, "Services"), including mobile platforms, software, or apps (as applicable).
• Go to HelloRE's official social media pages.
• Receive communications from us, such as emails, phone calls, or other forms of electronic contact; or Data we gather

We acquire certain information from you directly (for example, via forms you complete or products or Services you access, download, or otherwise obtain). In most cases, this is to:

• Name, contact information, email address, IMEI, and device information.
• Your interactions with HelloRE employees.
• Information you share on our social media platforms.
• Data you enter on the Website, such as through online questionnaires or feedback forms.
• Data you supply when you sign up for SMS services.
• Information you supply when you create an account, log-in credentials, and information on how you use and prefer the Services
• Other data is collected indirectly from you via your usage of the Services (for example, from observing your actions on the Website or to provision you with account access).

In most cases, this information is restricted to:

Web logs are used to gather information about how people use the Services and the Website. This information is acquired automatically and passively using various technologies, and it does not usually identify you or other people. IP addresses, device information, browser kinds, domain names, and other anonymous statistical data on aggregate usage are examples. Finally, we obtain Personal Data from a variety of sources, including public records, publicly accessible sources or websites, vendors, data suppliers, and service providers, commercially available marketing lists or registries, telephone directories, social media (such as LinkedIn), news outlets, and related media. Business contact information, such as names, contact information, job titles, IP addresses, and LinkedIn and other social media accounts, is obtained via various sources.

Personal Data Handling

HelloRE uses your Personal Data when: it is required to perform our obligations or exercise our contractual rights; we have a legitimate business interest in processing such Personal Data; it is required to comply with applicable laws or regulations; and we have your consent (where required by applicable law) (where we rely on your consent, you have the right to withdraw consent by contacting us as set forth below).

The following scenarios have been identified as having such legal reasons: Personal Data is processed to meet our contractual obligations, when applicable, when administering our website and providing services. Such processing is based on our legitimate interest to manage and market our company, run and administer the Website, deliver and develop the Services, and supply requested material in cases when we have not entered into a contract with you (for example, when you request a quote on our website).

When you register for an account with HelloRE, we process your Personal Data as needed to register and administer your account, provide technical and client support and training, verify your identity, and send important account and Services information, all in accordance with our contractual obligations or legitimate interests to provide Services.

Support Requests: If you ask HelloRE to contact you (for example, if you have a question about a product or service), or if you contact us through the website, we will process your Personal Data to the extent that it is necessary for us to fulfil your requests and communicate with you, or as is required by contractual obligations.

Website and Service Compliance, Security, and Functionality:

We process your Personal Data to assess compliance with the appropriate use for our legitimate interests in assuring adherence to relevant requirements. Personal Data is also handled by measuring how people use the Website and Services so that we can fulfil our contractual commitments and deliver a safe and functioning experience. In cases where we have not entered into a contract with you, such processing is based on our legitimate interests in promoting the safety and security of the Website, Services, systems, and applications, as well as in protecting our and others' rights, whereby we reserve the right to monitor, investigate, and report any attempts to breach the Website or Services' security, verify accounts and activity, and enforce our terms and policies.

Developing Offerings and Improving our Website and Services:

We utilise your Personal Data to analyse trends, usage, and interactions with the Website and Services to the extent that it is necessary for our legitimate interests in improving the Website and Services, developing new offerings, and tailoring content to individuals, as well as to personalise your experience with our Services. In some cases, we shall explicitly seek your opinion before processing your Personal Data for such development. (For instance, via feedback surveys).

Advertisement: Marketing Communications

It is in our legitimate business interests to promote our Website and Services, grow our company, and advertise our offerings (whether through direct marketing or providing personalised content advertisements), and as a result, we will process your Personal Data by sending certain marketing information and other communications only as necessary to reflect such legitimate interests, or if you have given your prior consent.

Payments:

HelloRE will handle your Personal Data to verify such information and collect/process payments only as needed to complete a transaction and fulfil our contractual obligations in the cases where you have submitted financial information to us. Legal Obligations: We may be obligated to treat Personal Data for legal or compliance purposes that we think are necessary or reasonable under the law. Respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities; enforce our terms of service or other terms and conditions; or safeguard our rights, privacy, safety, or property, or the rights, privacy, safety, or property of others. Monitoring how users interact with the Platform

To assess how you use and interact with the Platform, we use various tools and collect various information, such as information about your visit, such as your IP address, details of your computer systems, device ID, browser detail and location, connections, or any information that we may collect through the use of cookies, web beacons/gifts, as well as cognitive and behavioural targeting/re-targeting. In the vast majority of circumstances, this information will be gathered automatically. Our Cookies Policy has further information about how we use this sort of technology.

Your Information Is Disclosed:

Personal Data may be shared in the following ways by HelloRE:

Service Providers who have been appointed on a contract basis. We may share Personal Data with contracted service providers, such as entities that provide hosting and system administration, payment processing, analytics, marketing, data enrichment, or client support, to the extent necessary and in accordance with the legal bases set forth above, in order to provide the Services, conduct our business operations, or when we believe that applicable law permits or requires disclosure. These service providers only receive Personal Data that is required to provide HelloRE with the services they provide. Such service providers are not entitled to utilise collected Personal Data for any purpose other than providing HelloRE with the defined services under any circumstances.

Employer Reference: We may share Personal Data with your employer to provide you with access, verify accounts and activity, investigate suspicious activity, or enforce our terms and policies if you are an authorised user of the Services or have otherwise registered for HelloRE offerings using your corporate email address

Mergers and Acquisitions: If we sell all or a portion of our company or assets in a merger, acquisition, consolidation, change of control, corporate divestment, or dissolution, we will disclose required Personal Data, which will be controlled by the privacy rules of the acquiring companies. We shall take reasonable efforts to notify you of any transfer of Personal Data to an unaffiliated third party in compliance with relevant regulations.

Data Analytics: From time to time, we may share non-personal, anonymized, and statistical data with third parties to assist HelloRE in performing such analyses and enhancements. For ordinary commercial operations, HelloRE may also employ anonymized, aggregated use data (for example, Governance reporting).

If any element of the Website or HelloRE-branded social networking sites allows you to publish to a public forum, the Personal Data you choose to post, distribute, upload, or make publicly accessible may be seen by others. Unless you have permission, you should never post or discuss any private or personal information about people. We may customise your experience and provide content suggestions based on the information you submit.

Friends/Acquaintances: It's important to remember that HelloRE has no control over what your friends or acquaintances do with the information you give with them. Information that you share can be collected and used by others after it is published on publicly available web sites. Please email us at care@HelloRE.in to have your personal information removed from our blog or community forum

We may not be able to remove your personal information in some circumstances, in which case we will notify you and explain why. We may also include a function that allows you to welcome or recommend a friend to HelloRE or use our services. If you supply us with a friend's email address for this reason, we will only use that email address to send your friend a one-time invitation. To have their information removed from our database, your friend can email us at care@HelloRE.in.

In accordance with the Data Protection Law, we can use your data

Before we may use your personal data in the ways mentioned in this privacy notice, we must satisfy certain criteria set forth by Data Protection Law. Depending on the activities we are carrying out, we will rely on one of the following conditions to use your personal data:

Consent

If you have given us your approval, we may contact you with promotional offers connected to our services or goods (to the extent that we are required to collect consent under Data Protection Laws). To provide you with information about your desired service or product, we may contact you by mail, email, phone, or electronic notifications (where you have agreed to those methods of communication). You may alter your marketing selections at any time by contacting us using the information provided in section 14 below.

Legitimate objectives

Collecting your personal data is in our legitimate interests since it provides us with information we need to perform our services to you and make our Platform available. This necessitates us conducting a balancing test between our interests in using your personal data (for example, to provide you with access to the Platform and ensure that no fraudulent activity is promoted through our platform) and your interests as a citizen and your rights under Data Protection Law (for example, to not have your personal data sold to third party marketing companies without your knowledge). This balancing test will evaluate whether we are permitted to use your personal data in the methods stated in this privacy notice. In conducting this balancing test, we shall always behave fairly and give full and due attention to your interests.We are entitled to keep and process certain of your personal data in order to give you with access to, and enable you to use, the platform in order to provide you with the services that we have committed to offer to you. We wouldn't be able to provide you access to the Platform if we didn't have this personal information.

Compliance of a legal obligation

When processing your personal data is required to meet our legal duties, we are allowed to do so. We are allowed to treat your personal data for legal claims if it is essential to establish, pursue, or defend a legal claim.

Substantial Public Interest

On the basis of Data Protection Legislation, we are entitled to treat your personal data where it is necessary for grounds of substantial public interest

Laws of Protection

If we want to use your personal data for a purpose that isn't covered by this privacy notice, we'll let you know about it before we do so.

Period of Retention

Personal data retention durations are determined by business demands and regulatory obligations. Personal data is kept for as long as it is required for the processing reason(s) for which it was obtained, as well as any other legal, connected purpose.

We normally retain your data for as long as is necessary to:

• to react to any inquiries or grievances;
• to demonstrate that we were fair in our dealings with you
• to show that we are following our regulatory duties; and/or
• to keep records in accordance with the requirements that apply to us.

We'll also store your information for as long as it's required by law, regulation, or technology (such as where data has to be held in relation to historic insurance claims). We may also preserve it for statistics or research purposes. If we do, we will ensure that your privacy is safeguarded and that your information is only used for the purposes stated. If your current or future employer has given us permission to process your personal data on their behalf, we will keep it in line with their wishes.

Processing Location

HelloRE is based in India and operates from there. Furthermore, we only host our Services and process your Personal Data in India. However, some of the above mentioned service providers may process Personal Data outside of your jurisdiction, in countries that are not subject to an adequacy decision by the European Commission or your local legislature and/or regulator, and which may not provide for the same level of data protection as your jurisdiction. We ensure that the information is protected in accordance with the law, regardless of where it is stored. Standards of protection needed by relevant legislation, such as by entering into suitable back-to-back agreements and, if necessary, standard contractual provisions for data transfer authorised by the European Commission (Art. 46 GDPR).

Minors

HelloRE's services are just for commercial clients, and they are not designed for children. Only those who are legally capable of forming legally binding contracts under the Indian Contract Act, 1872 are permitted to transact on the Platform. People who are "incompetent to contract" under the Indian Contract Act, 1872, such as un-discharged insolvents, are not permitted to utilise the Platform. If you are under the age of 18, you may only use the Platform or access Platform material with the supervision and prior consent/permission of a parent or legal guardian. We do not collect Personal Data from minors under the age of 18 without their consent. If you are a parent or guardian and believe your child has supplied us with Personal Data without your consent, please notify us as described in section 14 below, and we will erase such Personal Data from our databases.

Personal information security

All information you supply to us is stored on secure servers operated by us or our subcontractors and is accessed and used in accordance with our security rules and regulations. Your account has been granted access using an OTP. You must keep this OTP private and not disclose it to anybody else, including our employees. We only give access to your personal information to our employees, affiliates, and third party service providers that require it to offer products or services. We have implemented commercially reasonable physical, electronic, procedural, administrative, and technological protections in accordance with data protection regulations to secure your personal data stored in the countries where we operate from unauthorised access. However, no security system is impregnable, no matter how efficient it is. We cannot guarantee the security of these systems or that information provided by you or on your behalf will not be intercepted while being sent over the Internet. We've taken all reasonable and practicable efforts to secure your personal information, including data protection for data in transit and at rest, role-based access, and only working with partners that have taken similar security measures.

How could we get in contact with you?

Service communications: We keep in touch with you about the Transaction you've started with us. Marketing communications and editorial newsletters: With your consent, we may send you information that we believe will be of interest to you, such as HelloRE's latest offers and updates. This might be by email or SMS, depending on your marketing settings. You can choose not to receive these emails at any time and manage your subscription by clicking the "unsubscribe" or other equivalent link at the bottom of every email, or by contacting us at care@HelloRE.in. Customer Feedback: We may approach you for feedback on your transaction or experience with HelloRE at any time. Answering your questions or complaints: If you have contacted us with a question or a complaint, we may contact you to respond to your question or to settle your issue.

Rights and Obligations Regarding Your Personal Information

In respect to the way we treat your personal data, you have a number of rights under data protection regulations. These are outlined in the table below. To exercise any of these rights, please contact us at the address listed in section 14 below. We will react to every request you make within one month of the request's receipt.

Right 1 - You have the right to view your personal data that we have on you.

Right 2 - You have the right to request that we correct any erroneous personal data we have about you.

Right 3 - You have the right to have your personal data kept by us erased. This right will only apply in the following circumstances: we no longer need to use your personal data for the purposes for which we obtained it; you withdraw your consent (if we are using your personal data based on your consent); or you object to the way we use your personal data (in line with Right 6 below).

Right 4 - You have the right to have our processing of your personal data restricted. This right will only apply if (for example) you dispute the accuracy of the personal data we hold; or if you have the right to request that we erase the personal data but would prefer that our processing be restricted instead; or if we no longer need to use the personal data to achieve the purpose for which it was collected, but you need the data to deal with legal claims.

Right 5 - You have the right to obtain your personal data in a structured, frequently used, and machine-readable manner. You also have the right to request that we transmit your personal information to another organisation.

Right 6 - You have the right to object to the processing of your personal information by us (including for the purposes of sending promotional messages to you).

Right 7 - You have the right to withdraw your permission for us to use your personal data if we rely on it (for example, to provide you with promotional messages about our services or products). We may not be able to offer you with some products or services if you withdraw your permission.

Certain restrictions apply to these rights in order to protect the public interest (e.g., the prevention or discovery of crime) and our own interests (e.g., the maintenance of legal privilege).

Information has been updated

It's critical to keep your information correct and up to date. Incomplete or inaccurate information may limit our ability to provide you with relevant services. We will make every effort to guarantee that your personal information is accurate. To assist us, please notify us of any changes to your personal data by updating your profile on the Platform (App) or contacting us as described in section 14 below. Intentionally supplying false or misleading information or using another person's email address or personal data for the purpose of fraudulently acquiring items or services through the Platform, may result in Platform termination and legal action.

Changes to the Privacy Notice

We may alter the Platform's content and how we use cookies at any moment, so this privacy notice, our cookies notice, and any other document to which they relate are all subject to change. If we make significant changes to this privacy notice, we will update the date it was last updated and make a note of it in the document. When we put the amended privacy notice on the Platform, any changes we make to it become effective immediately. We urge that you check this privacy notice for updates on a frequent basis. If you have any questions about this statement or your personal information, please contact us. Please contact us at care@HelloRE.in if you have any questions or concerns about this Statement or your personal information