Terms and Conditions

SERVICES

The Services include the provision of the Platform that enables you to arrange and schedule different home-based services with independent third-party service providers of those services (“Service Professionals”). As a part of the Services, Hello RE facilitates the transfer of payments to Service Professionals for the services they render to you and collects payments on behalf of such Service Professionals.

Service Professionals are solely liable and responsible for the Services that they offer or otherwise provide through the Platform. Hello RE and its affiliates do not employ Service Professionals, nor are Service Professionals agents, contractors, or partners of Hello RE or its affiliates. Service Professionals do not have the ability to bind or represent Hello RE.

The Platform is for your personal and non-commercial use only, unless otherwise agreed upon in accordance with the terms of a separate agreement. Please note that the Platform is intended for use only within India. You agree that in the event you avail the Services from a legal jurisdiction other than the territory of India, you will be deemed to have accepted the Hello RE terms and conditions applicable to that jurisdiction

A key part of the Services is Hello RE's ability to send you text messages, electronic mails, or WhatsApp messages, including in connection with your bookings, your utilization of the Services, or No 358, 1st Floor, 22nd Cross, 25th Main, Sector 2, HSR Layout, Parangi Palaya, Bengaluru - 560102 Karnataka 080-47184455 www.hellore.in as a part of its promotional and marketing strategies. While you may opt out of receiving these text messages by contacting Hello RE at care@hellore.in or through the in-Platform settings, you agree and acknowledge that this may impact Hello RE's ability to provide the Services to you.

In certain instances, you may be required to furnish identification proof to avail the Services, and hereby agree to do so. A failure to comply with this request may result in your inability to use the Services or Pro Services.

Hello RE Credits

Hello RE may, in its sole discretion, offer promotional codes that may be redeemed for credits, other features or benefits related to the Services, subject to any additional terms that may apply on a promotional code (“Hello RE Credit”). You agree that:

1. You shall use Hello RE Credits in a lawful manner, and only for the purposes specified by such Hello RE Credits, (ii) you shall not duplicate, sell, or transfer the Hello RE Credits in any manner (including by posting such codes on a public forum) unless you have Hello RE's.
2. Hello RE may, at its sole discretion, provide only certain users with Hello RE Credits that may result in different amount charged for the same or similar services obtained by other users.
3. Hello RE reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Hello RE Credits, by you or any other user, if Hello RE reasonably determines or believes that the use or redemption of the Hello RE Credits was in error, fraudulent, illegal, or in violation of the applicable Hello RE Credit terms or these Terms.

CONSENT TO USE DATA

1. You agree that we may, in accordance with our Privacy Policy, collect and use your personal data. The Privacy Policy website link will be available soon I.e https://www.hellore.in/privacy-policy and it explains the category of personal data that we collect or otherwise process about you and the manner in which we process such data.
2. In addition to any consent, you may provide pursuant to the Privacy Policy, you hereby consent to us sharing your information with our affiliates or other third-party service providers. We may use information and data pertaining to your use of the Services for provision of the Services, analytics, trend identification, and purposes of statistics to further enhance the effectiveness and efficiency of our Services, and provision of beneficial schemes, new offers, and for experience enhancement.
3. Subject to applicable laws, we may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to you in connection with criminal or civil proceedings. You understand and agree that in such instances we shall have the right to share such data with relevant agencies or bodies.

PRICING, FEES, AND PAYMENT TERMS

Hello RE reserves the right to charge you for the different Services you may avail and/or for any other facilities you may opt for, from time to time, on or via the Platform.

1. In addition to the Charges payable to Service Professionals, Hello RE reserves the right to charge you a convenience fee for facilitating the booking and transferring payments to the Service Professional (this fee is referred to as “Fees”). You acknowledge that the final bill you receive may include additional charges, including without limitation, a safety fee, warranty fee, insurance fee, or Service Professional welfare fee.
2. Hello RE shall notify you of the applicable Charges, Fees, and payment methods at the time of booking. Generally, you may make payments for Pro Services through credit cards, debit cards, net banking, wallets, UPI or cash upon completion of the Pro Service. We have the right to modify and otherwise restrict the modes of payment available to you. You acknowledge that certain payment methods such as cash upon completion may not always be available to you as a payment method. For the avoidance of doubt, in the event you pay through the method of 'cash upon completion', you acknowledge that you will be required to pay both Charges and Fees to the Service Professional.
3. The Charges and Fees may be payable at the time of making a booking, or upon the completion of the Pro Service, as specified by Hello RE.
4. For the avoidance of doubt, please note that the Charges are payable to Service Professionals, and Hello RE acts as a limited collection agent on behalf of such Service Professionals to collect and transfer amounts due to them.
5. Taxes: All Charges and Fees are inclusive of applicable taxes.
6. Hello RE reserves the right to reasonably amend the Charges and Fees at any time at its sole discretion. A change in Fees shall not impact any bookings that have been confirmed before the publication of the revised Fees on the Platform.
7. Charges and Fees that you pay are final and non-refundable, unless otherwise determined by Hello RE or required by the applicable laws. Under certain laws, you may be entitled to a refund or other remedies for a failure in the provision of the Services.
8. You acknowledge and agree that Charges and Fees applicable in certain geographical areas may increase substantially during times of high demand. Hello RE will use reasonable efforts to inform you of the Charges and Fees that may apply. However, by using the Pro Services or Services, you will be responsible for the Charges and Fees incurred under your Account regardless of your awareness of such Charges or Fees.

Payment Processors:We may use a third-party payment processor (“Payment Processor”) to bill you through your selected mode of payment. The processing of payments will be subject to the terms and policies of such Payment Processor in addition to these Terms. We shall not be liable for any error with the Payment Processor. In the event of any unsuccessful payment, the money debited shall be credited in accordance with the terms of the Payment Processor.

Cancellation:You may elect to cancel your request for services from a Service Professional at any time prior to such Service Professional's arrival, in which case you may be charged a cancellation fee in accordance with Hello RE's cancellation policy. Hello RE reserves the right to charge you, or otherwise deduct applicable taxes in respect of such cancellation fee.

CUSTOMER CONDUCT

1. Hello RE prohibits discrimination against Service Professionals, including on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic that may be protected under applicable law. Such discrimination includes but is not limited to any refusal to accept Pro Services based on any of these characteristics.
2. We request that you treat all Service Professionals with courtesy and respect, and that you provide them with a safe, clean, and appropriate location to perform the Pro Services. Service Professionals shall be entitled to refuse to perform Pro Services if you have not provided a safe, clean, and appropriate location for them, or you behave towards them in a manner which is discourteous, disrespectful, abusive, or otherwise inappropriate. We reserve the right to withhold access to the Services and otherwise limit your access to Pro Services at our absolute discretion if you behave towards any Service Professional in a manner which is discourteous, disrespectful, or abusive, or which we otherwise deem to be inappropriate or unlawful.
3. You agree that you will be liable for discriminating against Service Professionals or for any failure, intentional or otherwise, to provide the Service Professionals a safe, clean, and appropriate location for them to perform the Pro Services. Additionally, you will also disclose any and all information that may have a bearing on the ability of the Service Professional to perform the Pro Services or impact the Services Professional's health, safety, or well-being, to Hello RE and the Service Professional.
4. You agree that in the event a Service Professional behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, you shall be required to report such incident to care@hellore.in at the earliest but in any event within 48 hours of such an incident.

YOUR RESPONSIBILITIES

1. You represent and warrant that all information that you provide in relation to the Services and Pro Services is complete, true, and correction the date of agreeing to these Terms and shall continue to be complete, true, and correct while you avail the Services. Should any information that you provide change during the existence of these Terms, you undertake to immediately bring such change to our notice. We do not accept any responsibility or liability for any loss or damage that you may suffer or incur if any information, documentation, material, or data, provided to avail the Services is incorrect, incomplete, inaccurate, or misleading or if you fail to disclose any material fact.
2. You shall extend all cooperation to us in our defense of any proceedings that may be initiated against us due to a breach of your obligations or covenants under these Terms.
3. In respect of the User Content, you represent and warrant that:
   1. You own all intellectual property rights (or have obtained all necessary permissions) to provide User Content and to grant the licenses under these Terms;
   2. You are solely responsible for all activities that occur on or through your account on the Platform and all User Content;
   3. The User Content does not and shall not violate any of your obligations or responsibilities under other agreements;
   4. The User Content does not and shall not violate, infringe, or misappropriate any intellectual property right or other proprietary right including the right of publicity or privacy of any person or entity;
   5. the User Content does not and shall not contain any viruses, corrupted data, or other harmful, disruptive, or destructive files or content;
   6. The User Content does not and shall not violate any third party rights; and integrity, defense, security or sovereignty of India, friendly relations with foreign states, public order, cause incitement to the commission of any cognizable offence, prevents investigation of any offence, or is insulting another nation, (C) is not defamatory, grossly harmful, blasphemous, paedophilic, invasive of another's privacy, discriminatory based on gender, ethnically objectionable, disparaging, relating to, or encouraging money laundering or gambling, libellous, hateful, racist, violent, obscene, pornographic, unlawful, harmful to children, or (D) otherwise offensive, objectionable, or restricts, or inhibits, any other person from using or enjoying the Services.
4. You shall not use the Services in any manner except as expressly permitted in these Terms. Without limiting the generality of the preceding sentence, you shall not:
   1. Infringe any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets of any party;
   2. Except as may be provided hereunder, copy, display, distribute, modify, publish, reproduce, store, transmit, post, translate, create any derivative works from or license the Services;
   3. Use the Services to transmit any data, or send or upload any material that contains viruses, Trojan horses, worms, time bombs, keystroke loggers, spyware, adware, or any other harmful programmes, or similar computer code, designed to adversely affect the operation of any computer software or hardware;
   4. Use any robot, spider, other automated device, or manual process to monitor or copy the Services or any portion thereof;
   5. engage in the systematic retrieval of content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory;
   6. use the Services in (A) any unlawful manner, (B) for fraudulent or malicious activities or (C) in any manner inconsistent with these Terms;
   7. decompile, reverse engineer, or disassemble the Services;
   8. link to, mirror, or frame, any portion of all or any of the Services; or (ix)violate applicable laws in any manner.
5. You warrant that you shall not engage in any activity that interferes with or disrupts the Services.
6. You shall not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services, to any of our servers, or through the Platform by hacking, password mining, or any other illegitimate means.
7. You shall not directly or indirectly, in any capacity, solicit, attempt to influence, engage, approach, or accept or encourage the solicitations or approach of, a Service Professional from whom you have availed Pro Services, to either terminate or otherwise cease their registration on or engagement with the Platform, or avail services the same as or similar to the Pro Services independently, without booking the Pro Services through your Account. You agree that this limitation is reasonable and fair and is necessary for the protection of the privacy and security of Service Professionals and that this will not preclude you from obtaining services the same as or similar to the Pro Services through the Platform or other means. You further agree that any potential harm to Service Professionals from the non-enforcement of this clause far outweighs any potential harm to you.
8. You have to collect your device within the timeline of 90 days, and if you are not able to collect your device in this timeline, we will not be responsible for the loss and theft of your device. Warranty period for your repaired device will be started from the day of service completed.

OUR INTELLECTUAL PROPERTY

1. All rights, titles, and interest in, and to the Services, including all intellectual property rights arising out of the Services, are owned by or otherwise licensed to us. Subject to compliance with these Terms, we grant you a non-exclusive, non- transferable, non-sub licensable, revocable, and limited license to use the Services in accordance with these Terms and our written instructions issued from time to time. Any rights not expressly granted herein are reserved by Hello RE or Hello RE's licensors.
2. We may request you to submit suggestions and other feedback, including bug reports, relating to the Services from time to time(“Feedback”). We may freely use, copy, disclose, publish, display, distribute, and exploit the Feedback we receive from you without any payment of royalty, acknowledgement, prior consent, or any other form of restriction arising out of your intellectual property rights.
3. Except as expressly stated in these Terms, nothing in these Terms should be construed as conferring any right in, or license to, our or any third party's intellectual property rights.

JURISDICTION, GOVERNING LAWS, AND DISPUTE RESOLUTION

1. These Terms shall be governed by and construed and enforced in accordance with the laws of India. Subject to other provisions in this clause, courts in New Delhi shall have exclusive jurisdiction over all issues arising out of these Terms or the use of the Services.
2. Any controversies, conflicts, disputes, or differences, arising out of these Terms shall be resolved by arbitration in New Delhi in accordance with the Arbitration and Conciliation Act, 1996 for the time being in force, which is deemed to be incorporated by reference in this clause. The tribunal shall consist of 1 arbitrator appointed by Hello RE. The language of the arbitration shall be English. The parties to the arbitration shall keep the arbitration confidential, and not disclose to any person, other than on a need-to-know basis, or to legal advisors, unless required to do so by law. The decision of the arbitrator shall be final and binding on all the parties thereto. Each party to the arbitration shall bear its own costs with respect to any dispute.

DATA SECURITY AND LIABILITY

1. Customer Responsibility for Data: The Customer acknowledges and agrees that it is their sole responsibility to back up, secure, and/or remove all data, files, applications, media, and other information (“Data”) stored on the Device prior to submitting it for repair.
2. Disclaimer of Liability for Data Loss: The Company, its directors, employees, agents, and representatives shall not be responsible or liable for any loss, deletion, corruption, alteration, disclosure, or compromise of Data, whether personal, confidential, or otherwise, howsoever arising, including but not limited to as a result of:
   1. diagnostic procedures;
   2. repair activities;
   3. hardware or software failures;
   4. use of third-party replacement parts; or
   5. unforeseen technical circumstances.
   The Customer expressly waives any claim against the Company in respect of such Data loss.
3. Consent to Limited Access: The Customer expressly consents that, in the course of providing diagnostic or repair services, the Company's authorized personnel may require limited access to the Device and any Data stored therein, strictly for the purpose of rendering such services.
4. Confidentiality: Any Data incidentally accessed during the course of repair shall be treated as confidential and handled with due care. The Company, however, disclaims any warranty, guarantee, or assurance regarding the confidentiality, integrity, or continued availability of such Data and shall not be liable for any unauthorized access, misuse, or disclosure unless directly attributable to wilful misconduct or gross negligence on the part of the Company.
5. Compliance with Law: The Company shall comply with its obligations, if any, under the Information Technology Act, 2000, and rules made thereunder, in respect of the handling of sensitive personal data or information (SPDI). The Customer acknowledges and agrees that their submission of the Device for repair shall not be deemed to create any additional fiduciary or statutory duty of data protection beyond what is expressly mandated under applicable Indian law.
6. Recommendation: The Company strongly advises the Customer to perform a full and secure backup of all Data prior to submitting the Device for repair. The Customer's failure to do so shall be entirely at their own risk.

ACCEPTANCE OF TERMS

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and any other policies or guidelines that may be published by the Company from time to time. If you do not agree to these terms, you must not use or access the Platform.